At some point in your career in Public Relations, you begin accumulating great client experiences. The majority of which are amazing learning opportunities that – over time – make you a better PR professional. In my twenty-plus years in Public Relations, I’ve worked with Members of Congress, Fortune 500 CEOs, represented some of the greatest start-ups when they were three-person operations and even went all-in against some of the World’s greatest poker players. I have amazing clients.
On the other side of the coin are the times when you’re faced with outrageous (or panic-inducing) statements or requests. Here are my top ten.
Feel free to add your own experiences in the comments.
1. We’re based in Burbank, about a half mile from Jay Leno. Can you get us on his show to demo our SmartPhone app?
I pitch hundreds of producers every year. I can assure you that being within walking distance of the studio is never a selling point. This was a perfect opportunity to sit with the client and explain the practice of PR in greater detail.
2. Our CEO trains in the early morning like you. She is going to buy you a membership at her gym so that you can meet each morning before work.
You know that precious “personal time” you can only attain by rising with the Sun? I decided to keep it all to myself. The offer was declined as gracefully as possible.
3. [Sorry, had to redact this item as it just happened again]
4. We want to be on Oprah!
Admit it; you’re glad she’s off the air these days. I was part of a PR team that DID place a client on Oprah. It was a great adventure involving flights to Chicago, multiple meetings, teleconferences and copious amounts of free product. Not everyone was Oprah-worthy.
5. Why weren’t we included in this article featuring our main competitor?
Nothing takes the wind out of a PR person’s sails quicker. You can produce a boatload of positive and constructive stories for a client; but if this happens, you’re back to the starting line.
6. Can you mind the SVP’s dog while she’s out of town?
This is not what being a “Full Service Agency” means. Someone thought it would be a good idea to say yes to the client … but no one in the office gave the dog its anti-seizure meds. Hilarity did not ensue.
7. We received copies of your media lists. Why are there no emails or phone numbers listed?
For the same reason why an auto mechanic doesn’t lend out his specialized tools?
8. Our CEO wishes to be BCC’d on every pitch that’s sent to the news media.
This was the first and only time I felt my fight-or-flight instinct activate during a business meeting.
9. I’m flying to New York in two days; can you get me on Letterman? I Love Letterman.
The Late Show With David Letterman was on summer hiatus at the time, so it made it even easier to explain why this was not a possibility.
10. We’ve set up this HUGE publicity stunt on our own – all you have to do is get it in the news.
Nothing causes acute panic more than being handed a publicity stunt that was created by committee.